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Important legal information about the email you will be sending. By using this service, you agree to input your real email address and only send it to people you know. It is a violation of law in some jurisdictions to falsely identify yourself in an email. All information you provide will be used by Fidelity solely for the purpose of sending the email on your behalf. The subject line of the email you send will be "Fidelity.com: "

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Mutual Funds and Mutual Fund Investing - Fidelity Investments

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Customer Service Overview

Fidelity's Automated Service Telephone (FAST^®)

FAST^®, Fidelity's Automated Service Telephone, is a quick and easy way to manage your investments by phone.

What you can do

HELPFUL HINTS

Use the same username and password for FAST and Fidelity.com.
Convert any letters in your username or password to numbers using your telephone keypad before you enter them in FAST.

FAST Quick Reference Guide (PDF)

Navigational Tips

Use spoken commands or your telephone's keypad to easily:

Get quotes*
Place trades
Review balances
Access other account and market information

Call 800-544-5555 and log in with your Social Security number or username, then use your telephone keypad or say the name of the option to get to your desired menu choice.

FAST Features

Coordinated Fidelity.com and FAST quote lists
Manage and modify your personal watch lists on either Fidelity.com or FAST. You can maintain up to 15 watch lists.

Daily market updates
Dial in to hear the day's top gainers, losers, and most active stocks on the NYSE and NASDAQ. Also get an up-to-date report on the day's advances and declines.

Detailed account balances
Portfolio quote information contains the value of any fixed income securities you hold in your account.

Market index updates
Hear a quick update on the three major U.S. indexes: the Dow Jones Industrial Average, NASDAQ, and S&P 500.

Expanded quote information
Special alert messages are triggered when stocks hit key milestones in price, like a 52-week high or low.

FAQs

Can I use both speech recognition options and my phone's keypad interchangeably?

Yes, you can use a keypad or speech recognition interchangeably for any FAST option. For example, to protect your privacy in a public place, use your phone's keypad to log in. Then, say "Stock Quotes" and the company name instead of entering the quote symbol, and jump right to the stock quote menu, saving you time in getting to the information you need.
How do I get quote information like the bid/ask price, volume, or 52-week high/low for securities, 7-day yield for money markets, or 30-day yield for bond funds?

Say "More Details" at any time during or after a quote to get this information. See Navigational Tips for more information on using FAST.
I am getting delayed quotes in FAST. Can I get real-time quotes?

Yes, FAST will provide real-time quotes to users who have read and accepted the terms of the Real-Time Quotes Subscriber Agreement.
My account balance doesn't update until the next day. How can I get the balance of my mutual fund holdings on the same day?

Balances for individual mutual fund positions can be obtained from the Account Information menu after the market close.

Say "Positions" or press 3, then 2 in the main menu. Closing prices for all Fidelity mutual funds occur at the same time as before, but to more closely align FAST with the web and representative-assisted calls, your total account balance information updates overnight.
How do I listen to information again?

Use commands such as "Repeat" or "Go Back" to hear information again. Press 4 to hear the previous item. You can also say "Main Menu" or press *6 to hear the menu options again. See Navigational Tips for more information on using FAST.
How do I skip ahead?

You do not need to listen all the way through a prompt. If you know what you want to do, you can enter a command at any time to skip ahead and take action.
How do I add or delete a watch list?

To add or delete a watch list, say "Other Services" and "Watch List." While listening to the list, say "Add a Watch List" or "Delete a Watch List. "You can also press 5 (Other Services), 1 (Watch Lists), then 2 (Add) or 3 (Delete). See Navigational Tips for more information on using FAST.
How do I add or delete quotes within a watch list?

To add a quote to a watch list, choose the kind of quote you want; for example, say "Stock Quotes" in the main menu or press 1, then 1. After hearing the quote, say "Add to Watch List." To delete a quote from a list, access your watch list by saying "Watch List Quotes" or press 1, then 4 in the main menu. Then say "Remove From Watch List" when you hear the quote you want to remove. See Navigational Tips for more information on using FAST.
Where is my personal quote list?

Your personal quote list has been renamed FAST Watch List. Just say "Watch List" or press 1, then 4 when you log in. The watch lists you create and maintain on Fidelity.com are now available and updated on FAST.
Where can I find navigational tips or a printable guide to the FAST menu options?

See the FAST Quick Reference Guide (PDF) for an overview of the FAST menu.

Mutual Funds and Mutual Fund Investing - Fidelity Investments

Fidelity's Automated Service Telephone (FAST®)

What you can do

HELPFUL HINTS

FAST Features

FAQs

FAST Features

FAQs

Fidelity's Automated Service Telephone (FAST^®)