Orders and activity
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How do Fidelity Crypto® trade orders execute?
Trade orders are executed with trusted Fidelity Crypto® liquidity providers. Liquidity providers are selected using smart order routing technology, allowing Fidelity Crypto® to find the best available execution price for your trade. In some cases, Fidelity Digital Assets℠ may fill your order with multiple executions across multiple liquidity providers.
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How does the 1% spread affect the execution of limit orders in Fidelity Crypto® accounts?
Your limit order will execute when Fidelity Digital Assets℠ is able to buy or sell your selected crypto at your limit price or better, which includes a 1% spread. Watch this video to learn more about spread.
The spread will not impact the price you receive on your trade; however, it will impact if and when your order executes. Here's how for buy and sell orders:
- Buy orders will be eligible to execute if the market price of your selected crypto goes 1% below your limit price.
- Sell orders will be eligible to execute if the market price of your selected crypto goes 1% above your limit price.
Keep in mind: Market quotes and price alerts may not match the pricing available to Fidelity Digital Assets℠.
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Why hasn’t my limit order filled in my Fidelity Crypto® account?
If you placed a limit order to buy or sell and the market hasn't met your limit price, your order will remain in an open status. Unfilled lots in a limit order that aren't met before market close will automatically expire.
Your limit order will execute when Fidelity Digital Assets℠ is able to buy or sell at the price you selected, which includes a 1% spread. Watch this video to learn more about spread.
The spread will not impact the price you receive on your trade; however, it will impact if and when your order executes. Here’s how for buy and sell orders:
- Buy orders will be eligible to execute if the market price of your selected crypto goes 1% below your limit price.
- Sell orders will be eligible to execute if the market price of your selected crypto goes 1% above your limit price.
Keep in mind: Market quotes and price alerts may not match the pricing available to Fidelity Digital Assets℠.
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Why did my Fidelity Crypto® order fill in multiple executions?
Fidelity Crypto® uses smart order routing technology to find the best available execution price for your trade. This means Fidelity Digital Assets℠ may fill your order with multiple executions across multiple liquidity providers.
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Why is the price on my Fidelity Crypto® order screen different from the final buy/sell price?
Your review screen has an "Estimated value" which can fluctuate based on market movement between order and execution. You'll have the exact price in your order details once your trade completes. Your limit order executes when Fidelity Digital Assets℠ can buy or sell at the price you selected, which includes a 1% spread. Market quotes and price alerts might not match the pricing available to Fidelity Digital Assets℠. Watch this video to learn more about spread.
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Why was a trade canceled in my Fidelity Crypto® account?
On rare occasions, trade orders can be canceled in Fidelity Crypto® accounts due to operations, market, or liquidity reasons. If you received a notification that your order has been canceled, you can review your order history to confirm if there were any partial fills on the canceled order. You can submit a new order for your intended trade.
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Who can help with a problem placing a crypto trade?
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Why does "quote not supported" appear when I search for crypto on the Fidelity Investments® app?
If you received the "quote not supported" message, you need to switch to the newest version of the Fidelity Investments® app where you can trade crypto.
How do I...
Fidelity Digital Assets® associates can be reached 24 hours a day, 7 days a week, by chat or by calling 800-343-3548 and requesting help with a "crypto account issue." If your request can’t be resolved at the time of your call, you can typically expect follow-up within 2 business days. Additional time may be needed for research or further review.
Screenshots are for illustrative purposes.
Fidelity Crypto® is offered by Fidelity Digital Assets®.
Investing involves risk, including risk of total loss.
Crypto as an asset class is highly volatile, can become illiquid at any time, and is for investors with a high risk tolerance. Crypto may also be more susceptible to market manipulation than securities. Crypto is not insured by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. Investors in crypto do not benefit from the same regulatory protections applicable to registered securities.
Fidelity Crypto® accounts and custody and trading of crypto in such accounts are provided by Fidelity Digital Asset Services, LLC, which is chartered as a limited purpose trust company by the New York State Department of Financial Services to engage in virtual currency business (NMLS ID 1773897).
Brokerage services in support of securities trading are provided by Fidelity Brokerage Services LLC (“FBS”), and related custody services are provided by National Financial Services LLC (“NFS”), each a registered broker-dealer and member NYSE and SIPC.
Neither FBS nor NFS offer crypto as a direct investment nor provide trading or custody services for such assets.
Fidelity Crypto and Fidelity Digital Assets are registered service marks of FMR LLC.
Crypto prices and market reference data that Fidelity Digital Asset Services, LLC makes available to you are compiled and aggregated by a third party (Coin Metrics) based on criteria set by Fidelity Digital Asset Services, LLC. Fidelity Digital Asset Services, LLC does not represent, warrant or guarantee that pricing and other market information, or value estimates based on that information, is accurate, complete, timely or suitable for use. Prices of crypto that are displayed to you are for reference only and should not be relied upon as the price for any trade; execution prices for your trades may be different than reference prices and estimates displayed to you. Crypto pricing and other market information may appear and be used with a time delay, and Fidelity Digital Asset Services, LLC will have no liability to you for the decisions you make based on market reference data made available by Fidelity Digital Asset Services, LLC. Coin Metrics is a trademark Coin Metrics Inc. Copyright © Coin Metrics, 2024.
The Fidelity Crypto® background pattern indicates when you're interacting with account or market information offered by Fidelity Digital Assets®.
Fidelity Charitable is the brand name for Fidelity Investments® Charitable Gift Fund, an independent public charity with a donor-advised fund program. Various Fidelity companies provide services to Fidelity Charitable. The Fidelity Charitable name and logo, and Fidelity are registered service marks of FMR LLC, used by Fidelity Charitable under license.
The third-party trademarks and service marks appearing herein are the property of their respective owners.
The third parties mentioned herein and Fidelity Investments are independent entities and are not legally affiliated.
Fidelity does not provide legal or tax advice. The information herein is general in nature and should not be considered legal or tax advice. Consult an attorney or tax professional regarding your specific situation.
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