How to stop payment on a Bill Pay check

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You can submit a request to Fidelity to stop payment on a check that has been issued from Bill Pay. Whether a check was lost or stolen, or there's another reason you don't want a check cashed, it's important to know how to cancel the check quickly before any funds are withdrawn by the person or company you wrote the check to.

What we'll cover

Overview
See if the check has already been cashed/cleared.
Request a stop payment.

Overview

Once you’ve decided to cancel a check, it’s important to act fast, as you will not be able to stop payment on a check after it has been deposited or cashed.

See if the check has already been cashed/cleared.

If a check has been cleared, it will be reflected in your account activity. Keep an eye on your account to make sure that the check has not already been cashed or deposited by the other party.

Request a stop payment.

You can request that a stop payment be placed on a check to prevent it from being cashed. To request a stop payment, follow these steps:

Select the Stop icon located next to your outstanding check payment from either the Payment activity page or from the Outstanding section of the Payment center page.
You will then be asked if you want to proceed with the request.
If you continue, you will receive additional details of the request including the check number, check amount, account the payment was made from, and the stop request confirmation number.
The payment status of the check will then change from “Outstanding” to “Outstanding (Stop payment requested).”
If the request was successful, the status will update to “Stopped” by the next day.

* The stop payment order will remain in effect for 12 months from the date that you provided notice. If you want a stop payment order to remain in effect beyond 12 months, you must contact Fidelity to reinitiate the stop payment order every 12 months. Fidelity will use best efforts to implement stop payment orders in a reasonable period of time in order to prevent any future presentments from occurring, but Fidelity will be unable to prevent an intraday check from being processed if it is already in the clearing cycle.

Payment activity

Manage and sort your Bill Pay activity with a few clicks, allowing you to see where your money is going.

Edit or Cancel a Payment

Payments in Bill Pay with a status of pending can be edited or cancelled.

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