Edit or cancel a payment
If you want to make a change to a previously entered payment or don’t want the payment to be sent you can edit or cancel the payment provided the status is still Pending.
Overview
Payments with a status of pending in Bill Pay can be edited or canceled. The fields that can be edited are easily accessible when you're logged in.
Changing a pending payment
In the Pending/In Process section on the right side of the Payment center or on the Payment activity page, locate the payment you'd like to edit. As long as its status is shown as pending you should be able to make changes.
If the payment has not started processing, you can change the following using the edit icon:
- The amount of the payment
- The date you want the payee to receive the payment
- The check memo or note (if applicable)
A check memo contains information that's printed on the memo line of the check sent to your payee. The maximum length of a check memo is 34 characters.
A note contains descriptive information that you want to keep on file with the payment. A note is visible only to you and is not sent with your payment. You can add a note to any payment, and can review it when you view the details of your payment on the Payment activity page. The maximum length of a payment note is 255 characters.
Cancel a pending payment
In the Pending/In Process section on Payment center, locate the payment you'd like to cancel. As long as its status is shown as pending you should be able to make changes. Use the edit icon and then select the Delete payment link.
On the Payment activity page, locate the payment you'd like to cancel. As long as its status is shown as pending you should be able to make changes. Use the trash can icon and then select the OK button.
Changing a processed payment
If you need to change a payment whose status is no longer Pending, you'll need to call the payee, or their customer service department, to resolve the situation.
Once you cancel a payment, its status will change to Canceled and it will not be processed. Canceled payments appear in Payment activity.
Changing the payee
If you made a payment to the incorrect payee, you can cancel the incorrect payment and make another one to the correct payee, provided the status is still shown as Pending.
Related Support
