Add a payee

Required payee information

To add a payee to Bill Pay, you'll need a few key pieces of information about the recipient:

1. Payee's address—Enter the address where you currently send the payments for your bill. It may appear as the billing or remittance address on your statement.
2. Payee's account number—If you have an account number, be sure to enter it. Your account number is the most reliable means of ensuring that the payee can credit your payments properly. If your account information is not correct, it may cause the payment to be credited to your account late or not at all. This could result in late fees, finance charges, or service disconnections. The Service Guarantee only applies to payments if all the payee information provided is accurate.
3. Payee's phone number— Enter the phone number that you would call if you had a question about your bill. If you're adding a company, look for a customer service phone number on your bill, statement, or invoice.

Edit a payee

It's important to remember to keep your payee information up to date.

1. If the name, address, phone number, or account number changes, simply click on that payee menu (vertical 3-dots) from the Payee list and then click the Edit/Delete payee link.
2. Click on the edit icon and this will allow you to make the necessary updates to ensure that the bill information is accurate.
3. You'll also be prompted to verify your identity via two-factor authentication when editing your payees unless you have already used two-factor authentication on Fidelity.com during the same login session.