At Fidelity, we view accessibility as a business imperative that is critical to our success. One of our top priorities is to strengthen and secure the financial well-being of every client, regardless of income, life phase, ability, or technology preferences. As a pioneer in the world of investing, Fidelity is committed to providing equivalent access to the financial planning, advice, and educational resources we offer in our digital and physical experiences.
Whether you are a long-time client, or new to the Fidelity family, know that we continue to reinvent, innovate, and transform ourselves to anticipate and accommodate your diverse and evolving needs.
On our digital platforms
At Fidelity, we continue to devote time, thought, and resources to making our digital products and services inclusive. Our user-centered approach considers the many technologies and ways customers access and navigate our web and mobile experiences. Supporting these choices and requirements includes substantial conformance to the Web Content Accessibility Guidelines (WCAG). For the best experience, customers are encouraged to use the latest versions of web browsers, operating systems, and assistive technologies.
In our Investor Centers
Our Investor Centers are committed to visitor access. With advance notice, we can schedule onsite American Sign Language (ASL) interpreters for those who are Deaf or hard of hearing. We also offer on-demand Video Relay Interpreter (VRI) services in ASL for in-person meetings. Real-time captions and ASL interpreters are also available for Zoom meetings. Contact your financial advisor or local Investor Center for advance scheduling.
Accessible statements
Clients who are blind or have low vision can request their statements in large print or Braille. Call us at 800-343-3548 or email the Accessibility Help Desk to make your request or to learn more. This is for general inquiries only. Please do not include account number(s) or any other confidential information in your email message.
Contact us
We want to know about any accessibility barriers you encounter. If you have accessibility-related questions or concerns, connect with us through any of the following channels:
Phone
800-343-3548 (ask to speak with the Accessibility Help Desk).
For voice or relay service calls.
Telecommunications Relay Service
The Telecommunications Relay Service (TRS) allows a person who is Deaf, hard of hearing, or who has a speech disability to use the telephone system via a text telephone (TTY) or other device. Dial 711 to connect with a TRS operator. Voice and TRS users can initiate a call from anywhere in the United States.
Video Relay Service (VRS)
Customers who use American Sign Language (ASL) may call Fidelity via their preferred video relay service.
Email the Accessibility Help Desk
For general inquiries only. Please do not include account number(s) or any other confidential information in your email message.
Send a secure email
For existing customers, log in and enter "Accessibility" in the Subject field. Choose "Technical Support" from the dropdown and complete the Message field.
Chat
Chat with a representative
Select "I have a technical support issue" from the choices presented and enter further details such as "Accessibility".
